This Policy sets out the categories of personal information that Chartered Wealth Solutions (Pty) Ltd and its associated companies (“Chartered”) may collect from you as well as how Chartered processes and protect that personal information.
If you have any questions regarding this Policy or your personal information, please see our contact details below. Chartered may amend this Policy from time to time and it is your responsibility to ensure that you are aware of any changes that may have been made. Should Chartered make any material changes to this Policy we will notify you.
Should you have any questions or require any further information, you may contact us at:
Chartered Wealth Solutions
2 North Road
Chartered Wealth Solutions (Pty) Ltd (1997/011199/07) is a registered Financial Service Provider (FSP No. 13909)
Chartered may collect the following information from you for the purposes outlined below:
To the extent permissible by law, Chartered may implement systems designed to intercept and monitor your communications with Chartered’s Associates. As part of this process of intercepting and monitoring these communications, we may record such communications for disclosure on the basis set out in this Policy.
Chartered may collect your information in a number of ways that include:
During the onboarding process, you may be required to provide certain information to enable Chartered to process your information to:
Throughout the course of the relationship, Chartered may intercept and record your information as mentioned above in order to accurately carry out your instructions, ensure the level of service provided is of the highest standard and comply with any legislation/regulations;
As and when you make use of the Website, Chartered automatically receives and records information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested. We treat this data as non-personal information, except where we are compelled to do otherwise by law or legal authority.
Chartered only aggregate this data in order to better understand the traffic to the Website and how we may improve the Website.
Chartered do not make use of any cookies or track visitor behaviour to Chartered Websites nor does Chartered record or store any visitor information other than that information which the visitor volunteers by way of completing an expression of interest form.
As a data subject, you have the right to object to Chartered processing of your personal information. Should you wish to exercise this right, please contact Chartered at the details provided above.
Chartered is required to ensure that your personal information is accurate and maintained in a secure environment for a period of time no longer than is necessary for the purposes for which we are processing your personal information.
As a general rule this means that Chartered will retain your information for a period of 5 years after the termination of our services with you. However, Chartered may be required to retain your information for longer where we are required to do so for tax, legal, regulatory, complaints or accounting purposes.
During the course of the relationship, Chartered may disclose your information to the following third parties:
In terms of the Promotion of Access to Information Act, 2 of 2000, you have the right to request the details of your personal information that we hold. The fees associated with such request are prescribed in terms of this Act. Conformation of whether we hold your personal information may be requested free of charge. For further information on how to request access to your personal information, please review our Promotion of Access to Information Act Manual.
In terms of the Protection of Personal Information Act, 4 of 2013 and the Promotion of Access to Information Act, 2 of 2000, you have the right to:
Should you have an issue with Chartered processing your personal information or would like to make a complaint in relation to the personal information held and processed by Chartered you may contact the Chartered Information Officer. Alternatively, you may contact the Information Regulator.
Chartered Wealth Solutions
2 North Road
33 Hoofd Street
Forum III, 3rd Floor Braampark
Telephone: +27 11 502 2800
Fax: +27 11 502 2812
Chartered Wealth Solutions is an authorised financial services provider
Chartered House, 2 North Road, Dunkeld West, Johannesburg