Client Relationship Manager
Location
Cape Town, Western Cape
Full time, on-site
Are you ready to join a team that places building strong client relationships at the forefront? Chartered Wealth Solutions Western Cape is currently seeking an exceptional Client Relationship Manager to lead the administration efforts within our Cape Town team. We are looking for a conscientious individual who values exceptional work quality and brings patience, determination, commitment, and strong organisational skills to our team. The successful candidate will be equipped with the tools and skills needed to deliver the ultimate client experience.
Your key responsibilities include
- Client Engagement: Act as the primary point of contact for clients, managing communications, setting up meetings, and building strong client relationships.
- Client Support: Handle client queries promptly and foster ongoing relationship-building efforts to ensure client satisfaction.
- Process Paperwork: Obtain necessary forms for withdrawals, switches, retirement, transfers additions, change of details and compliance forms etc.
- Provider Coordination: Follow up with service providers, obtain necessary policy, product, and investment information, and ensure that all details are accurate and up-to-date.
- Team Collaboration: Work closely with the financial planning team to ensure that all administrative tasks are completed accurately and on time, supporting the overall efficiency of the team.
Qualifications
- Matric.
- Level 5 Higher Certificate in Financial Planning/Wealth Management Certificate (or equivalent) would be a distinct advantage.
Experience
- A background collaborating with financial planners in an individual business capacity (not corporate/employee benefits).
- A minimum of 3 years’ experience.
- Tech-savviness with tools like XPlan or financial planning software, Astute, Outlook, Word, and Excel.
This is a salaried position, ensuring your financial stability and job satisfaction.
To seize this exciting opportunity, send your CV to recruitment@charteredgroup.co.za. We will only contact short-listed candidates. If you don’t hear from us within ten working days, please consider your application unsuccessful.